Cartoon of Robot and Boy

Let me introduce you to my friend, Chatbot

Chatbots, or if you prefer, “conversation agents” are just computer programs that can interact with people in the digital universe. Ever had that feeling that the customer service rep chatting with you isn’t a human? Maybe the answers they gave were not quite right, or the degree of humanity in the exchange was awkward. Chatbots are not real people, but they exist in the real world.

If you have ever used a customer support live chat service, you may well have been interacting with a robot. These virtual assistants can communicate with us via text messages or voice commands, and it can be weird, but Chatbots have become quite popular in recent years. Significant advancements in underlying technologies and the processing of human language and behaviour are helping businesses get closer to their customers.

She ain’t human; she just sounds that way.

User engagement is a vital factor in brand building and continuing an online relationship with your customers. It is no surprise that the trend to use Chatbot technology has emerged as a leading tool for providing customer service solutions for businesses. Some bots give such an authentic conversational experience that users can’t tell if they are responding to an actual being or a machine. Sometimes the future can be frightening, but change isn’t all bad.

That human touch, in real-time, is the desired tool to help a business get closer to their customers in the digital age. There are many benefits to retailers when they introduce Chatbot technology into their customer service strategy. Developing the best online customer service experience helps you keep up with customer demands and improves response time to related inquiries.

Individuals still want greater accessibility when looking for guidance and advice with your products or service. It’s a challenge for retailers to provide a personalized experience for users requiring immediate assistance, day or night. It’s also necessary for businesses to adopt innovative technology to stay productive, lower overheads, and increase profits. Chatbots today are convenient and smart and can provide the desired personalization to your support capabilities.

Learn more about Customer Service

More to explore:

Experiential Programming through Virtual and Hybrid Events

by Camila Robles Chaverri

The last two years have certainly taken a toll on high profile festival events like TIFF, but no one can argue that its organizers have poured their usual heart and soul into the event.

Experiential Programming through Virtual and Hybrid Events

The last two years have certainly taken a toll on high profile festival events like TIFF, but no one can argue that its organizers have poured their usual heart and soul into the event.

Experiential Programming through Virtual and Hybrid Events

The last two years have certainly taken a toll on high profile festival events like TIFF, but no one can argue that its organizers have poured their usual heart and soul into the event.

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Gogh-ing Digital

Horn and Mane

Daria Tcherkachina, Retail Director for Immersive Van Gogh, makes a leap from fashion retail to art, to join a forward-looking, digitally-savvy team seamlessly blending art and technology.

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Gogh-ing Digital

Daria Tcherkachina, Retail Director for Immersive Van Gogh, makes a leap from fashion retail to art, to join a forward-looking, digitally-savvy team seamlessly blending art and technology.

,

Gogh-ing Digital

Daria Tcherkachina, Retail Director for Immersive Van Gogh, makes a leap from fashion retail to art, to join a forward-looking, digitally-savvy team seamlessly blending art and technology.
lead generation

Top 5 Trends Driving Lead Generation in 2021

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Top lead generation trends continue to point towards website optimization and SEO, lead generation pages and sales funnels, email marketing, content marketing and paid advertising.
lead generation

Top 5 Trends Driving Lead Generation in 2021

Top lead generation trends continue to point towards website optimization and SEO, lead generation pages and sales funnels, email marketing, content marketing and paid advertising.
lead generation

Top 5 Trends Driving Lead Generation in 2021

Top lead generation trends continue to point towards website optimization and SEO, lead generation pages and sales funnels, email marketing, content marketing and paid advertising.

Can Digital Save the Tokyo Olympics in 2021?

Horn and Mane

When it became clear that the 2021 Olympics would be primarily a broadcast event, brands appeared ready to pivot quickly, embracing virtual executions, story-rich content marketing & social media to engage audiences in new ways.

Can Digital Save the Tokyo Olympics in 2021?

When it became clear that the 2021 Olympics would be primarily a broadcast event, brands appeared ready to pivot quickly, embracing virtual executions, story-rich content marketing & social media to engage audiences in new ways.

Can Digital Save the Tokyo Olympics in 2021?

When it became clear that the 2021 Olympics would be primarily a broadcast event, brands appeared ready to pivot quickly, embracing virtual executions, story-rich content marketing & social media to engage audiences in new ways.

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Horn and Mane

E-commerce is constantly evolving. Today, more than ever before, businesses are working hard to keep up with changing customer behaviours and demands. What is it that shoppers want?

Top 10 eCommerce Trends to Watch in 2021

E-commerce is constantly evolving. Today, more than ever before, businesses are working hard to keep up with changing customer behaviours and demands. What is it that shoppers want?

Top 10 eCommerce Trends to Watch in 2021

E-commerce is constantly evolving. Today, more than ever before, businesses are working hard to keep up with changing customer behaviours and demands. What is it that shoppers want?
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Meet Rachelle. She means business.

Horn and Mane

Rachelle Sequin has bravely taken control of the company’s day-to-day business operations with a sharp eye on the future and a fast-growing interest in all things digital. Best of all, she brings a unique point of view to our growing team and isn’t afraid to share it.
Rachelle Seguin

Meet Rachelle. She means business.

Rachelle Sequin has bravely taken control of the company’s day-to-day business operations with a sharp eye on the future and a fast-growing interest in all things digital. Best of all, she brings a unique point of view to our growing team and isn’t afraid to share it.
Rachelle Seguin

Meet Rachelle. She means business.

Rachelle Sequin has bravely taken control of the company’s day-to-day business operations with a sharp eye on the future and a fast-growing interest in all things digital. Best of all, she brings a unique point of view to our growing team and isn’t afraid to share it.
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by Charlotte Hampson

Millennials have historically been known for advocating for more flexible work conditions, but after a year of working from home and talk of permanent hybrid models on the horizon, concerns about work-life balance and the challenges of digital workplaces are now being brought to light.
Millennials working from home

Emotional Anxiety, Wireless Headsets and Sleeping in the Office

Millennials have historically been known for advocating for more flexible work conditions, but after a year of working from home and talk of permanent hybrid models on the horizon, concerns about work-life balance and the challenges of digital workplaces are now being brought to light.
Millennials working from home

Emotional Anxiety, Wireless Headsets and Sleeping in the Office

Millennials have historically been known for advocating for more flexible work conditions, but after a year of working from home and talk of permanent hybrid models on the horizon, concerns about work-life balance and the challenges of digital workplaces are now being brought to light.
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google brand impressions

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How to Build a Brand Identity that Connects with your Ideal Customer

Your brand identity is the foundation that everything else rests on. And if it’s strong, it can protect your company during periods of stress and uncertainty.
google brand impressions

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How to Build a Brand Identity that Connects with your Ideal Customer

Your brand identity is the foundation that everything else rests on. And if it’s strong, it can protect your company during periods of stress and uncertainty.
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Companies who aren’t marketing their products and services at the exact time that potential customers are looking for what they’re selling are leaving far too many sales on the table.
Google SEO

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Companies who aren’t marketing their products and services at the exact time that potential customers are looking for what they’re selling are leaving far too many sales on the table.
Google SEO

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Companies who aren’t marketing their products and services at the exact time that potential customers are looking for what they’re selling are leaving far too many sales on the table.
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The recruitment landscape is changing drastically as businesses start to reflect on talent management processes in an increasingly digital and virtual work world.
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Hire and Retain the Best of the Best in a Digital World

The recruitment landscape is changing drastically as businesses start to reflect on talent management processes in an increasingly digital and virtual work world.
Horn and Mane Hire

Hire and Retain the Best of the Best in a Digital World

The recruitment landscape is changing drastically as businesses start to reflect on talent management processes in an increasingly digital and virtual work world.

Every Good Relationship Starts with a Conversation

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Nurturing customer relationships is more important than ever. Using an omni-channel approach to talk with your online audience will demonstrate your commitment to delivering value, not just closing a sale.

Every Good Relationship Starts with a Conversation

Nurturing customer relationships is more important than ever. Using an omni-channel approach to talk with your online audience will demonstrate your commitment to delivering value, not just closing a sale.

Every Good Relationship Starts with a Conversation

Nurturing customer relationships is more important than ever. Using an omni-channel approach to talk with your online audience will demonstrate your commitment to delivering value, not just closing a sale.
Horn and Mane genZ

What did People do Before the Internet?

by Chloe O'Connor

Surrounded by computers and technology from birth, Gen Z has the enviable ability to effortlessly thread millions of micro-moments into one big life story.
Horn and Mane genZ

What did People do Before the Internet?

Surrounded by computers and technology from birth, Gen Z has the enviable ability to effortlessly thread millions of micro-moments into one big life story.
Horn and Mane genZ

What did People do Before the Internet?

Surrounded by computers and technology from birth, Gen Z has the enviable ability to effortlessly thread millions of micro-moments into one big life story.
Horn and Mane YouTube

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YouTube is Officially a Video Platform Powerhouse

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A video platform powerhouse, YouTube is now the second-largest search engine in the world, second only to its parent company Google.
Horn and Mane YouTube

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YouTube is Officially a Video Platform Powerhouse

A video platform powerhouse, YouTube is now the second-largest search engine in the world, second only to its parent company Google.
Horn and Mane YouTube

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YouTube is Officially a Video Platform Powerhouse

A video platform powerhouse, YouTube is now the second-largest search engine in the world, second only to its parent company Google.
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Step into your customer’s shoes. You might learn something.

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In order to understand our customers, we need to step into their shoes from time to time. Only then can we earn the right to influence what they’re doing.
Horn and Mane Customer Strategy

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Step into your customer’s shoes. You might learn something.

In order to understand our customers, we need to step into their shoes from time to time. Only then can we earn the right to influence what they’re doing.
Horn and Mane Customer Strategy

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Step into your customer’s shoes. You might learn something.

In order to understand our customers, we need to step into their shoes from time to time. Only then can we earn the right to influence what they’re doing.
horn and mane GenZ

From TikTok to Crypto Currency. Where is Generation Z headed?

by Nathaniel Vittie

Technology was part of their daily lives at birth, and they’re the first generation to be raised in a world that’s brimming with digital experiences.
horn and mane GenZ

From TikTok to Crypto Currency. Where is Generation Z headed?

Technology was part of their daily lives at birth, and they’re the first generation to be raised in a world that’s brimming with digital experiences.
horn and mane GenZ

From TikTok to Crypto Currency. Where is Generation Z headed?

Technology was part of their daily lives at birth, and they’re the first generation to be raised in a world that’s brimming with digital experiences.
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How Artificial Intelligence is Changing our World

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Artificial Intelligence can provide a variety of data-driven solutions that can scale and improve over time, creating substantial benefits for businesses, customers and employees.
horn and mane AI

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How Artificial Intelligence is Changing our World

Artificial Intelligence can provide a variety of data-driven solutions that can scale and improve over time, creating substantial benefits for businesses, customers and employees.
horn and mane AI

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How Artificial Intelligence is Changing our World

Artificial Intelligence can provide a variety of data-driven solutions that can scale and improve over time, creating substantial benefits for businesses, customers and employees.
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Making the Transition into Digital Customer Service

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As online customer behaviours continue to evolve, so do the online channels that customers use to find answers to all of their questions.
online customer service

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Making the Transition into Digital Customer Service

As online customer behaviours continue to evolve, so do the online channels that customers use to find answers to all of their questions.
online customer service

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Making the Transition into Digital Customer Service

As online customer behaviours continue to evolve, so do the online channels that customers use to find answers to all of their questions.

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E-commerce Basics that You Can’t Ignore

Horn and Mane

If you’re not seeing the conversions that you want, take a step back and assess whether you’ve covered off the basics.

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E-commerce Basics that You Can’t Ignore

If you’re not seeing the conversions that you want, take a step back and assess whether you’ve covered off the basics.

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E-commerce Basics that You Can’t Ignore

If you’re not seeing the conversions that you want, take a step back and assess whether you’ve covered off the basics.
Snapchat, Advertising, Social Media, Generation Z

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Snapchat is back for a New Generation of Consumers and Advertisers

Horn and Mane

As businesses aim to ease their dependence on Facebook and Google, they’re turning to alternative platforms who can deliver the same benefits.
Snapchat, Advertising, Social Media, Generation Z

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Snapchat is back for a New Generation of Consumers and Advertisers

As businesses aim to ease their dependence on Facebook and Google, they’re turning to alternative platforms who can deliver the same benefits.
Snapchat, Advertising, Social Media, Generation Z

,

Snapchat is back for a New Generation of Consumers and Advertisers

As businesses aim to ease their dependence on Facebook and Google, they’re turning to alternative platforms who can deliver the same benefits.

Experiential Programming through Virtual and Hybrid Events

by Camila Robles Chaverri

The last two years have certainly taken a toll on high profile festival events like TIFF, but no one can argue that its organizers have poured their usual heart and soul into the event.

Experiential Programming through Virtual and Hybrid Events

The last two years have certainly taken a toll on high profile festival events like TIFF, but no one can argue that its organizers have poured their usual heart and soul into the event.

Experiential Programming through Virtual and Hybrid Events

The last two years have certainly taken a toll on high profile festival events like TIFF, but no one can argue that its organizers have poured their usual heart and soul into the event.

,

Gogh-ing Digital

Horn and Mane

Daria Tcherkachina, Retail Director for Immersive Van Gogh, makes a leap from fashion retail to art, to join a forward-looking, digitally-savvy team seamlessly blending art and technology.

,

Gogh-ing Digital

Daria Tcherkachina, Retail Director for Immersive Van Gogh, makes a leap from fashion retail to art, to join a forward-looking, digitally-savvy team seamlessly blending art and technology.

,

Gogh-ing Digital

Daria Tcherkachina, Retail Director for Immersive Van Gogh, makes a leap from fashion retail to art, to join a forward-looking, digitally-savvy team seamlessly blending art and technology.
lead generation

Top 5 Trends Driving Lead Generation in 2021

by Rose Ferrante

Top lead generation trends continue to point towards website optimization and SEO, lead generation pages and sales funnels, email marketing, content marketing and paid advertising.
lead generation

Top 5 Trends Driving Lead Generation in 2021

Top lead generation trends continue to point towards website optimization and SEO, lead generation pages and sales funnels, email marketing, content marketing and paid advertising.
lead generation

Top 5 Trends Driving Lead Generation in 2021

Top lead generation trends continue to point towards website optimization and SEO, lead generation pages and sales funnels, email marketing, content marketing and paid advertising.

Can Digital Save the Tokyo Olympics in 2021?

Horn and Mane

When it became clear that the 2021 Olympics would be primarily a broadcast event, brands appeared ready to pivot quickly, embracing virtual executions, story-rich content marketing & social media to engage audiences in new ways.

Can Digital Save the Tokyo Olympics in 2021?

When it became clear that the 2021 Olympics would be primarily a broadcast event, brands appeared ready to pivot quickly, embracing virtual executions, story-rich content marketing & social media to engage audiences in new ways.

Can Digital Save the Tokyo Olympics in 2021?

When it became clear that the 2021 Olympics would be primarily a broadcast event, brands appeared ready to pivot quickly, embracing virtual executions, story-rich content marketing & social media to engage audiences in new ways.

Top 10 eCommerce Trends to Watch in 2021

Horn and Mane

E-commerce is constantly evolving. Today, more than ever before, businesses are working hard to keep up with changing customer behaviours and demands. What is it that shoppers want?

Top 10 eCommerce Trends to Watch in 2021

E-commerce is constantly evolving. Today, more than ever before, businesses are working hard to keep up with changing customer behaviours and demands. What is it that shoppers want?

Top 10 eCommerce Trends to Watch in 2021

E-commerce is constantly evolving. Today, more than ever before, businesses are working hard to keep up with changing customer behaviours and demands. What is it that shoppers want?
Rachelle Seguin

Meet Rachelle. She means business.

Horn and Mane

Rachelle Sequin has bravely taken control of the company’s day-to-day business operations with a sharp eye on the future and a fast-growing interest in all things digital. Best of all, she brings a unique point of view to our growing team and isn’t afraid to share it.
Rachelle Seguin

Meet Rachelle. She means business.

Rachelle Sequin has bravely taken control of the company’s day-to-day business operations with a sharp eye on the future and a fast-growing interest in all things digital. Best of all, she brings a unique point of view to our growing team and isn’t afraid to share it.
Rachelle Seguin

Meet Rachelle. She means business.

Rachelle Sequin has bravely taken control of the company’s day-to-day business operations with a sharp eye on the future and a fast-growing interest in all things digital. Best of all, she brings a unique point of view to our growing team and isn’t afraid to share it.
Millennials working from home

Emotional Anxiety, Wireless Headsets and Sleeping in the Office

by Charlotte Hampson

Millennials have historically been known for advocating for more flexible work conditions, but after a year of working from home and talk of permanent hybrid models on the horizon, concerns about work-life balance and the challenges of digital workplaces are now being brought to light.
Millennials working from home

Emotional Anxiety, Wireless Headsets and Sleeping in the Office

Millennials have historically been known for advocating for more flexible work conditions, but after a year of working from home and talk of permanent hybrid models on the horizon, concerns about work-life balance and the challenges of digital workplaces are now being brought to light.
Millennials working from home

Emotional Anxiety, Wireless Headsets and Sleeping in the Office

Millennials have historically been known for advocating for more flexible work conditions, but after a year of working from home and talk of permanent hybrid models on the horizon, concerns about work-life balance and the challenges of digital workplaces are now being brought to light.
google brand impressions

,

How to Build a Brand Identity that Connects with your Ideal Customer

by Nancy Modrcin

Your brand identity is the foundation that everything else rests on. And if it’s strong, it can protect your company during periods of stress and uncertainty.
google brand impressions

,

How to Build a Brand Identity that Connects with your Ideal Customer

Your brand identity is the foundation that everything else rests on. And if it’s strong, it can protect your company during periods of stress and uncertainty.
google brand impressions

,

How to Build a Brand Identity that Connects with your Ideal Customer

Your brand identity is the foundation that everything else rests on. And if it’s strong, it can protect your company during periods of stress and uncertainty.
Google SEO

Advanced SEO Tactics to Help You Reach New Customers

Horn and Mane

Companies who aren’t marketing their products and services at the exact time that potential customers are looking for what they’re selling are leaving far too many sales on the table.
Google SEO

Advanced SEO Tactics to Help You Reach New Customers

Companies who aren’t marketing their products and services at the exact time that potential customers are looking for what they’re selling are leaving far too many sales on the table.
Google SEO

Advanced SEO Tactics to Help You Reach New Customers

Companies who aren’t marketing their products and services at the exact time that potential customers are looking for what they’re selling are leaving far too many sales on the table.
Horn and Mane Hire

Hire and Retain the Best of the Best in a Digital World

Horn and Mane

The recruitment landscape is changing drastically as businesses start to reflect on talent management processes in an increasingly digital and virtual work world.
Horn and Mane Hire

Hire and Retain the Best of the Best in a Digital World

The recruitment landscape is changing drastically as businesses start to reflect on talent management processes in an increasingly digital and virtual work world.
Horn and Mane Hire

Hire and Retain the Best of the Best in a Digital World

The recruitment landscape is changing drastically as businesses start to reflect on talent management processes in an increasingly digital and virtual work world.

Every Good Relationship Starts with a Conversation

Horn and Mane

Nurturing customer relationships is more important than ever. Using an omni-channel approach to talk with your online audience will demonstrate your commitment to delivering value, not just closing a sale.

Every Good Relationship Starts with a Conversation

Nurturing customer relationships is more important than ever. Using an omni-channel approach to talk with your online audience will demonstrate your commitment to delivering value, not just closing a sale.

Every Good Relationship Starts with a Conversation

Nurturing customer relationships is more important than ever. Using an omni-channel approach to talk with your online audience will demonstrate your commitment to delivering value, not just closing a sale.
Horn and Mane genZ

What did People do Before the Internet?

by Chloe O'Connor

Surrounded by computers and technology from birth, Gen Z has the enviable ability to effortlessly thread millions of micro-moments into one big life story.
Horn and Mane genZ

What did People do Before the Internet?

Surrounded by computers and technology from birth, Gen Z has the enviable ability to effortlessly thread millions of micro-moments into one big life story.
Horn and Mane genZ

What did People do Before the Internet?

Surrounded by computers and technology from birth, Gen Z has the enviable ability to effortlessly thread millions of micro-moments into one big life story.
Horn and Mane YouTube

,

YouTube is Officially a Video Platform Powerhouse

Horn and Mane

A video platform powerhouse, YouTube is now the second-largest search engine in the world, second only to its parent company Google.
Horn and Mane YouTube

,

YouTube is Officially a Video Platform Powerhouse

A video platform powerhouse, YouTube is now the second-largest search engine in the world, second only to its parent company Google.
Horn and Mane YouTube

,

YouTube is Officially a Video Platform Powerhouse

A video platform powerhouse, YouTube is now the second-largest search engine in the world, second only to its parent company Google.
Horn and Mane Customer Strategy

,

Step into your customer’s shoes. You might learn something.

by Nancy Modrcin

In order to understand our customers, we need to step into their shoes from time to time. Only then can we earn the right to influence what they’re doing.
Horn and Mane Customer Strategy

,

Step into your customer’s shoes. You might learn something.

In order to understand our customers, we need to step into their shoes from time to time. Only then can we earn the right to influence what they’re doing.
Horn and Mane Customer Strategy

,

Step into your customer’s shoes. You might learn something.

In order to understand our customers, we need to step into their shoes from time to time. Only then can we earn the right to influence what they’re doing.
horn and mane GenZ

From TikTok to Crypto Currency. Where is Generation Z headed?

by Nathaniel Vittie

Technology was part of their daily lives at birth, and they’re the first generation to be raised in a world that’s brimming with digital experiences.
horn and mane GenZ

From TikTok to Crypto Currency. Where is Generation Z headed?

Technology was part of their daily lives at birth, and they’re the first generation to be raised in a world that’s brimming with digital experiences.
horn and mane GenZ

From TikTok to Crypto Currency. Where is Generation Z headed?

Technology was part of their daily lives at birth, and they’re the first generation to be raised in a world that’s brimming with digital experiences.
horn and mane AI

,

How Artificial Intelligence is Changing our World

Horn and Mane

Artificial Intelligence can provide a variety of data-driven solutions that can scale and improve over time, creating substantial benefits for businesses, customers and employees.
horn and mane AI

,

How Artificial Intelligence is Changing our World

Artificial Intelligence can provide a variety of data-driven solutions that can scale and improve over time, creating substantial benefits for businesses, customers and employees.
horn and mane AI

,

How Artificial Intelligence is Changing our World

Artificial Intelligence can provide a variety of data-driven solutions that can scale and improve over time, creating substantial benefits for businesses, customers and employees.
online customer service

,

Making the Transition into Digital Customer Service

Horn and Mane

As online customer behaviours continue to evolve, so do the online channels that customers use to find answers to all of their questions.
online customer service

,

Making the Transition into Digital Customer Service

As online customer behaviours continue to evolve, so do the online channels that customers use to find answers to all of their questions.
online customer service

,

Making the Transition into Digital Customer Service

As online customer behaviours continue to evolve, so do the online channels that customers use to find answers to all of their questions.

,

E-commerce Basics that You Can’t Ignore

Horn and Mane

If you’re not seeing the conversions that you want, take a step back and assess whether you’ve covered off the basics.

,

E-commerce Basics that You Can’t Ignore

If you’re not seeing the conversions that you want, take a step back and assess whether you’ve covered off the basics.

,

E-commerce Basics that You Can’t Ignore

If you’re not seeing the conversions that you want, take a step back and assess whether you’ve covered off the basics.
Snapchat, Advertising, Social Media, Generation Z

,

Snapchat is back for a New Generation of Consumers and Advertisers

Horn and Mane

As businesses aim to ease their dependence on Facebook and Google, they’re turning to alternative platforms who can deliver the same benefits.
Snapchat, Advertising, Social Media, Generation Z

,

Snapchat is back for a New Generation of Consumers and Advertisers

As businesses aim to ease their dependence on Facebook and Google, they’re turning to alternative platforms who can deliver the same benefits.
Snapchat, Advertising, Social Media, Generation Z

,

Snapchat is back for a New Generation of Consumers and Advertisers

As businesses aim to ease their dependence on Facebook and Google, they’re turning to alternative platforms who can deliver the same benefits.
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