E-commerce is constantly evolving. Today, more than ever before, businesses are working hard to keep up with changing customer behaviours and demands. What is it that shoppers want?

Now is the time for retailers to integrate social commerce into their customer journey.

With the initial shock fading, luxury brands are now racing to find solutions to operate in a category that is being irreversibly disrupted by a virus that shows no signs of slowing down and the changing consumer behaviours that are an inevitable by-product of crisis.